Policies

Versioned liability rules frozen to the order date.

Creo Market Returns v3.2

Effective 1 Jul 2026 · Current version

Active
Published rules are immutable

Changes create a new version. Existing orders continue using the version active when they were placed.

Funding rules in Creo Market Returns version 3.2
ReasonSeller fundsMarketplace fundsShipping
Manufacturing defectNet settled item valueReturned commissionNot refunded on partial return
Wrong itemNet settled item valueReturned commissionNot refunded on partial return
Not as describedNet settled item valueReturned commissionNot refunded on partial return
Courier damageRequires liability reviewCalculated after reviewNot refunded on partial return
Customer remorseNo automated reversalNot refundableNo automated refund plan

Policy history

Every decision retains the exact source clause and version.

Creo Market Returns v3.2

1 Jul 2026 onward · 6 linked orders

Active
Creo Market Returns v3.1

1 Jan 2026 – 30 Jun 2026 · 0 linked orders

Archived