Return claim RET-260903-035

Funding decision required

Choose whether Creo Market should front the customer refund while recovery is reviewed.

Claim assessment

Evidence, order match, and the policy-bound funding decision.

Order line matched

“The outer box was crushed and the ceramic lamp is broken. The inner wrap also looks thin.”

Fluted ceramic lamp

Chalk · Qty 1

Order match

Funding decision

The immediate funding source follows the locked policy. Recovery responsibility is tracked separately.

Return reason

Damage in transit

Immediate funding source

Not determined

Why

The claim points to transit damage and possibly inadequate seller packaging. Creo Market can refund the customer now while recovery is reviewed separately.

Policy applied

Creo Market Returns v3.2 · effective 30 June 2026

Creo Market Returns v3.2 · §7.3
Manufacturing defects are funded by the seller at net settled item value; transit damage requires a separate funding and recovery decision. Outbound shipping is not refunded on a partial return.

Creo Market can front the customer refund now. A recovery case will track courier or seller responsibility separately.

Cannot determine who should fund this

Why is more evidence required?

Required · 12–500 characters. No funding decision will be guessed.

Money movement

Amounts preserve the original discount allocation and reconcile exactly.

Money movement is withheld until the item and immediate funding source are unambiguous.

Audit trail

Inputs, decisions, approvals, and provider results remain linked to this claim.

Download audit

Manual review requestedPolicy matcher · Requested courier-versus-seller liability review · request req_01J6R03DK

2:22 pm

Choose who fronts this refundCreo Market Returns v3.2 · §7.3 · awaiting calculation

2:22 pm

Return claim receivedOrder MM-18501 · evidence locked

2:22 pm